Charge 3 not getting notifications

[Sharlovepat]

Charge 3 use to get notifications when text or phone call but stopped doing it a long time ago.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @Jetstream. Welcome to the Community Forums. Thanks for reporting this issue with your Charge 3.

Have you tried following the troubleshooting steps provided in this help article? If so, please make sure your phone meets the requirements listed here.

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Inspire 3 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Charge 3 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps.

[willjoe]

Make sure your phone is within 30 feet of your Fitbit. Check that you turned on Bluetooth on your phone and that your phone has notifications on. Verify that you turned on notifications in your phone settings and within the Fitbit app. Turn off Do Not Disturb and Sleep Mode (if available) on your phone and Fitbit.

Regards,

Will

[YojanaFitbit]

@willjoe Thank you for adding those tips! 

Have a great day.