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Charge 2 HR data not syncing

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‎06-25-2019 12:32 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-25-2019 12:32 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi there, need some support and help regarding my HR, doesn’t want to sync with my iPhone X. I’ve contacted support today and gone through the step by step help bullet point still no joy! 

 

 

Moderator edit: updated subject for clarity

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‎06-26-2019 09:31 - last edited on ‎03-21-2025 11:29 by Fitbit Moderator

‎06-26-2019 09:31 - last edited on ‎03-21-2025 11:29 by Fitbit Moderator

@Jjtw1992 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your hr data and thank you for following Support instructions. I suggest you refresh the link between your phone and your Charge 2 by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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