Charge 2 Loosing time

[Suma100]

Charge 2 keeps loosing time. Have to reboot and manually sync to get correct time to show 

[AlvaroFitbit]

@Suma100 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 is loosing its time. Try refreshing the link between your phone and your tracker to improve the sync between them by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. Also try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

[Suma100]

After multiple  attempts this solution does not work.  What would be your next solution?  

[Suma100]

I tried your suggestion. It did not work after multiple attempts. Do you have another suggestion. 

[AlvaroFitbit]

@Suma100 thank you for the update and sorry for the delay in my response. Since the issue persist the next steps is letting our Support team know so they can further assist you. You will get an email from them.

Keep me posted!