help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Maps not logging correctly since last app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2020 15:11 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-05-2020 15:11 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

The GPS connection keeps dropping during runs since the last FitBit update for iOS. Once again a FitBit app updates breaks something that used to work perfectly, What on earth are their developers doing? I have uninstalled / reinstalled multiple times and ensured location services are set to always as well as turning Bluetooth on and off.

 

Come on FitBit fix the issue. Since Google bought you the whole experience has gone downhill. I am running iOS 13.5.1 on an iPhone XR with FitBit version 22.58.0

 

 

 

Best Answer
Labels:
1 REPLY 1

‎07-13-2020 07:36

‎07-13-2020 07:36

@Wheeliebobs I hope you're doing well!

 

Sorry to hear that your GPS maps show incorrectly on your Fitbit app. Let's try refreshing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes