Charge 2 Not working or Syncing or Not connecting

[Vishvas]

I Had called fit bit customer care on Friday i.e., on 6th of Jly 2018 at around 16:30  - 17:00 IST, I spoke to a lady did troubleshooting on fixing my fit bit charge 2 on multiple phones, since she was not sure if it will work on OnePlus 6 new phone , hence tried doing it on Iphone 8 & Iphone 6s, However i could not connect the fitbit to the phone, After troubleshooting for almost an hour, the lady from the customer support went silent without any respopnse, she also stated that there is an Known issue with the App and will escalate the same to next level team to have it fixed, I have followed all the steps of fit bit troubleshooting in setting up, Hard reset and also syncing issues as per your website descriptions but no use. Still does not get working.

FIT BIT DOES NOT SYNC OR CONNECT TO THE PHONE.

CAN I HAVE THE BAND REPLACED, The kind of experience i had with the customer support was i am hesitant to continue with fitbit, Can this be looked at priority.  I am embarassed with the kind of experience i had with your customer support person.

[Vishvas]

Hello Vishvas,

We appreciate your prompt reply. 

We'd like to reiterate that the OnePlus 6 is not a supported device and is not fully tested yet to work with the app. 

For our full list of supported devices, kindly see this link: https://www.fitbit.com/in/devices.

In the meantime, we'd like to ask if you have an alternative device like a computer that you can try to sync your device with. 

Regarding your request for getting a wristband replacement, please reply to this email with as many details of the issue you are experiencing as possible. 

We look forward to your reply.

Sincerely,

Abelardo D. and the Fitbit Team

[Vishvas]

From: Vishvas Gopichand
Sent: Monday, July 9, 2018 11:16 PM
To: 'https://contact.fitbit.com' <https://contact.fitbit.com>
Subject: RE: Fitbit Phone Inquiry: Charge 2 - Unable to Sync - #25630819 [ ref:_00D40N2lj._5000b1HPiNW:ref ]

• We'd like to let you know that the issue is about using IOS devices and our team is working on to have it fix the soonest possible. – I have my friends as per your website devices supported list it supports Apple Phones.

• Android Moto G is listed in your Compatible device list. Why will it not support.

• Windows Laptop – I am using a dell E7270 which has built-in Bluetooth on Windows 10 platform.

The issue is with your Fitbit and not with all the remaining products, please accept the fact and have band replaced.

Horrible Customer Service

From

Vishvas Gopichand

From: https://contact.fitbit.com <https://contact.fitbit.com>
Sent: Monday, July 9, 2018 10:05 PM
To: vishvaskp@hotmail.com
Subject: Re: Fitbit Phone Inquiry: Charge 2 - Unable to Sync - #25630819 [ ref:_00D40N2lj._5000b1HPiNW:ref ]

Hi Vishvas,

We apologize for the inconvenience. We appreciate your effort in trying multiple devices to setup the Charge 2.

We'd like to let you know that the issue is about using IOS devices and our team is working on to have it fix the soonest possible.

Kindly note that the mentioned Android devices are currently not listed on our supported device list https://www.fitbit.com/in/devices

Since you've tried using a Windows laptop, kindly let us know if the operating system is Windows 7, 10 or a different version.

Please be advised that setup or syncing with a Windows computer that does not have a built in Bluetooth requires a wireless sync dongle to be plug in.

We look forward to hearing from you.

Sincerely,

Erickson B. and the Fitbit Team

[Vishvas]

People from Customer support dont agree that they have a problem with their product, 

All they try to do is some trouble shooting by assuming people dont know what to troubleshoot. Why dont you guys understand that i have already went through your troubleshooting as per your forums questionaires and also tried to fix the issue but still does not work.

If it does not support ios how was it supporting few days ago.

Can i expect a response from FIT bit team here 

[LangGat]

Well, I will try the final solution tomorrow. My stupid FitBit Charge 2 vs hammer 1.0...

What a piece of turd device. No proper interface, only power, and a exemplary software team on how not to do software for legacy devices.