Charge 2 Notifications not working

[SunsetRunner]

Since the new update my Charge 2 won't pair with my phone's Bluetooth so I am unable to get any notifications on my tracker. I have checked all permissions, repaired all paired devices, uninstalled and reinstalled the app and reset my phone and tracker. Any other advice? I'm at my wits end. Any help is appreciated!! Thanks in advance!

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@SunsetRunner  Welcome! Thanks for being part of our Community! Sorry to hear that your tracker isn't getting notifications. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes.

[SunsetRunner]

Thanks @AlvaroFitbit for the welcome and your response. I have tried all of your suggestions but nothing is working. I have a Samsung Galaxy J3 currently. Prior to the most recent update I had been able to recieve the notifications. I'm not sure what has happened to cause the change or more importantly how to fix it. Do you have any other suggestions?

[AlvaroFitbit]

@SunsetRunner thank you for the update and sorry for the delay in my response. You can find additional suggestions here. Also if your phone is running Android 9 (Pie) then please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Keep me posted