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Charge 2 Problems

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‎01-29-2019 13:47 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-29-2019 13:47 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi, I just bought a fitbit charge 2, secondhand from Poshmark. This being said I do not know the owner. I am trying to set up my fitbit to my personal account but the charge has data on it already. I believe that the previous owner did not factory reset it and I don't know how I can fix this on my own.

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‎01-29-2019 14:39

‎01-29-2019 14:39

Hi @carlayschips

 

There is no factory reset for your Charge 2.

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎01-30-2019 07:26

In response to Odyssey13

‎01-30-2019 07:26

Hey @carlayschips, welcome to the Fitbit Community! The previous data on your Charge 2 will be deleted when you set it up with your Fitbit account. There is no factory reset on the Charge 2 as @Odyssey13 mentioned. So please take a look at the instructions in this help article: How do I set up my Fitbit device? to set up your tracker. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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