Charge 2 Reset Date and Time

[Deannasep11]

Hi.  My Fitbit is stuck on November 8, 2016 with a time currently of 10:57 a.m.   However, it is approximately 2:19 p.m. on November 9, 2016. 

How do I reset please? 

Moderator Edit: Edited thread title.

[Jerichosabrina]

I am trying to change date and time and sync to phone. Help please!

[Rich_Laue]

Hello @Jerichosabrina before we can set the time, we will have to get the Charge 2 to sync. For us to help we will need to know which phone it is. 

For now, here is the general help guide, but please do not remove the tracker from you account. 

Why won't my Fitbit device sync?

[RPerlins]

Help. Wrong date and time on Charge 2.

[Rich_Laue]

@RPerlins please see the best answer, found at the top of the thread. 

[CatsandSunshine]

Hello,

I have tried resetting my charge 2, and also tried syncing from my phone app and computer device, the date and time are still not updated..any advice? 

Thanks,

[Rich_Laue]

@CatsandSunshine when you look on the Fitbit app, does the time of last sync look correct? 

[CatsandSunshine]

Yes synced on the app correctly this morning .

[CatsandSunshine]

Yes it synced correctly on my app this morning , but my watch time and date are still wrong 

[TMseverns]

How do I set time and date on my fitness tracker Heart Strong watch using a tabletop computer?

[SunsetRunner]

time zone is set correctly but date and time are still stuck

[CatsandSunshine]

Yes, it is correct on the app, but not the device

[Tashamoore3]

My time is 2 hours behind from going out of town last month 🙃