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Charge 2 Screen Failure

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‎07-27-2020 14:42 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-27-2020 14:42 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

The screen on my Charge 2 looks like the image is spread across the screen when it starts up so that it is unreadable, and then it just goes to black.  I tried resetting the Charge2 and get the same result, although I have also seen a screen full of white "snow" during the reset.  I'm thinking that the screen has died and I need to get a replacement, but I wanted to post and see if there is anything else to try.

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‎07-30-2020 07:54 - last edited on ‎06-20-2025 09:33 by Fitbit Moderator

‎07-30-2020 07:54 - last edited on ‎06-20-2025 09:33 by Fitbit Moderator

@DanPencil Welcome to the Fitbit Community!

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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