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Charge 2 Screen cracked overnight

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‎07-09-2019 07:39 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-09-2019 07:39 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

I've had my fitbit for over a year now and have taken great care of it. I set it to charge overnight and woke up to see it cracked. It's not like it fell on the ground or anything. I've noticed that this might be a flaw in design apparently? Other seem to have had this issue through no fault of their own and needless to say, I'm very disappointed. Is there anyway to replace the screen?

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‎07-10-2019 10:50

‎07-10-2019 10:50

@Minuteman, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with the cracked screen on your Charge 2. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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