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Charge 2 Screen remains blank

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‎06-03-2019 12:47 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-03-2019 12:47 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Charge 2 stopped syncing Sleep & hourly steps to my iPhone 6 Sunday morning. Stopped syncing everything late this afternoon, though all details showed on tracker itself.

Shortly after this Charge 2 screen went blank, though green lights continue to flash.

Have tried turning iPhone on & off, & also recharging Charge 2, along with holding tracker button in for 4 seconds or more - Tracker does not react/reverberate.

Charging plug checked & is working on other devices.

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‎06-04-2019 01:35

‎06-04-2019 01:35

No response from anyone yet.

Green lights stopped flashing, went out.

Have tried recharging, holding button down for 4/10/15/20+ seconds.

green lights have started flashing again, so charging probably working, but still nothing on Charge 2 screen & no syncing with iPhone !!

I notice this has happened to others.

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