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Charge 2 Strap Detaches

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‎07-20-2019 23:34 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-20-2019 23:34 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

 

Can anyone please tell me what is going on here and what the fix is? Most of the ‘my strap falls off’ threads seem to involve the metal bit, but on my one it’s just the rubber that’s comes off at the slightest pull. The other side is fine though.9C86DF86-4324-4FDD-9A51-B25F43FB835B.jpeg

 

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‎07-22-2019 11:11 - last edited on ‎03-21-2025 09:00 by Fitbit Moderator

‎07-22-2019 11:11 - last edited on ‎03-21-2025 09:00 by Fitbit Moderator

@Vlowman, a warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your damaged band. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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