help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Syncing problems: Solved!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2020 22:55

‎11-12-2020 22:55

My Fitbit Charge 2 was not connecting or even syncing with my Pixel3a. Previously worked with no issues. Then I performed a factory reset on my phone.

 

Syncing totally froze.

All permissions are on. Bluetooth is on. I turned Bluetooth off and on again, unpaired my Charge 2 from my Fitbit account and attempted to repair. I uninstalled and reinstalled the Fitbit app. I did a soft reset of my Fitbit device. I tried (unsuccessfully) to do a factory reset.

 

THEN I downloaded the Fitbit app on a secondary device (old iPad) and managed to successfully pair and sync my Fitbit device with the iPad. I unpaired my Fitbit device from the iPad and then repaired it with my android. At last! Syncing issue resolved! My best guess: FItbit, whatever your last update/security patch did sucks.

Hopefully this information will be helpful to anyone else with similar issues.

Best Answer
Labels:
3 REPLIES 3

‎11-15-2020 12:29

‎11-15-2020 12:29

I have a pixel 3a and having the exact same issues with syncing. It hasn't synced since Thursday / Friday. I will try your method and see what happens. 

Best Answer
0 Votes

‎11-15-2020 13:11

In response to Dburgess

‎11-15-2020 13:11

I've tried multiple trackers and they won't sync to my Pixel3a or ipad mini2. My Charge 2, an old flex and a flex 2. Each would be "found" by the apps but then wouldn't connect. 

 

I'm going to try a reinstall of the fitbit app on my ipad and see what happens....

Best Answer
0 Votes

‎11-16-2020 05:16

‎11-16-2020 05:16

I had the same issue, Charge 2 had not synced to my Pixel 2 since Nov 9. I had tried all of Fitbit's recommendations: restarting it, reinstalling the app, turning Bluetooth off and on, etc. But what finally fixed it was syncing to my husband's phone. My phone's app then immediately started syncing.

Best Answer