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Charge 3 has black screen

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‎11-15-2020 10:32

‎11-15-2020 10:32

My charge 3 has a black screen but is fully charged. The lights in the back show me that it is on. I tried forgetting the watch and adding it back in and that didn't work. I tried the steps you suggested on here as far as putting it on the charger, pushing the buttons and holding it down for 12 seconds or longer, but no smile face and now I can't add it into my phone to change clock faces because the 4 digit number it asks for doesn't show up because it is a black screen.

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‎11-16-2020 05:51 - last edited on ‎11-06-2025 07:23 by Fitbit Moderator

‎11-16-2020 05:51 - last edited on ‎11-06-2025 07:23 by Fitbit Moderator

@Jenwood27 Welcome to the Community. 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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