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Charge 3 not syncing

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‎11-15-2020 06:12 - last edited on ‎11-16-2020 05:59 by Fitbit Moderator

‎11-15-2020 06:12 - last edited on ‎11-16-2020 05:59 by Fitbit Moderator

I have tried updating twice, following all directions  and still cannot get phone to sync with Fitbit. Connected to Bluetooth  Connected to WiFi

Charged and close together for updates. Still nothing

Any ideas out there??

 Thanking you in advance!

 

 

Moderator Edit: Clarified subject

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‎11-16-2020 06:00

‎11-16-2020 06:00

@amoore007 It's nice to have you on board!

 

Let me help you with your Charge 3 not syncing and thank you for troubleshooting this issue. Please do the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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