Charge 2 Won't Sync To Android Phone

[RosaSaysRawrr]

I bought the Fitbit Charge 2 the other day. Downloaded the Fitbit app from the Play Store and proceeded to create an account. When it came time to sync my Charge 2 it wouldn't. A message would pop up saying "Can't find your tracker. If you see this message for the first time, press "Cancel" and try again. If you continue receiving this message, press "Restart Bluetooth" to turn Bluetooth off and on." A message like "Please update your application to continue" would appear as well. I tried updating the app and even tried updating the android software as well, but this is all I can do--there is no more updates. I can sync the Charge 2 with my laptop, but I don't carry my laptop with me all day. I would like to be able to use the Fitbit app and have everything synced. Does anyone know how to help me please?

The Fitbit app is Version 2.15.1

My Phone is a Samsung Galaxy S3

The Android Version is 4.1.2

[fairyhedgehog]

If you have your laptop on with Bluetooth on I think it may interfere with syncing your phone. It might be worth turning off Bluetooth on your laptop and seeing if that helps.

[LZeeW]

@RosaSaysRawrr  On the Fitbit Supported Devices Help page, it says you need Android 4.3 or newer.

[AlvaroFitbit · Accepted solution]

@RosaSaysRawrr Thanks for stopping by! Like @fairyhedgehog other bt devices may interfere with the syncing process but the key is what @LZeeW said, your phone needs to run Android 4.3 to be able to access the latest app version and this app will include the option to setup and sync your Charge 2, since your phone's software is outdated you won't be able to do this. I still think you can try to sync your tracker but definitely can't promise it will work or work without issues. The app should help you see your data and log food or exercises. 

I'll be around!

[SunsetRunner]

Same problem except my Galaxy S4 Android phone is running version 5.0.1.  I can sync to my laptop after some initial difficulties, but not to the phone. I had a Charge HR and just bought a Charge 2.  Tell me I didn't make a mistake.

[DebbieI]

I have Samsung s4 running version 5.0.1. Used to sync just fine but not anymore. I've restarted the Charge HR 2, turned Bluetooth on and off, I'm not near any other Bluetooth device, and I've cleared cache on Fitbit app.

What else can I do? 

[butterfyswim2]

How do you get android 4.3