Charge 2 accuracy

[beverlyc1989]

Im a custodian and unfortunately alot of the times my wrist is immobile while im pushing trash out in the containers sweeping mopping but im getting steps and my charge 2 doesnt seem to calculate so i put it in my shoe strings on my foot today and it calculated more but says i went 2 floors the school i work at is 1 floor and it also says it was calculating my hr while it was on my shoe strings. I need a better way to calculate steps on my wrist doesnt work because it takes two hands to push trash in the container way out to trash can takes two hands to use a dust mop and regular mop a boost machine etc. 😞 and seems putting it in my shoe strings isnt working as well. Any help would be appreciated.

[CityLion]

@rmathes!  et al.

The "accepted solution" for this thread is now on pg 6. I suggest that since it was a year ago and nearly 100 replies have been added since that the accepted solution is neither a solution nor accepted to any appreciable let alone acceptable degree.

Additionally there are at least two other threads with as many as 28 pages that deal with under counting and not counting step issues with Charge 2 that are not solved.

[erinogirl123]

FitBit is as secure as one can get to my wrist, doesn't make a lick of difference.  Sometimes registers heart rate, sometimes doesn't.  I can be looking right at it, not change a thing and watch it go from registering it to not.  Same with steps.  I can watch as I walk and watch it not register steps for long stretches and then suddenly start counting them.  I don't expect these things to be 100% accurate but is 96% too much to ask.  

[Mecorm]

I agree!!! My Charge 2 is off by 2000 or more steps a day. 

[netwolf7]

Just curious, who decided that the "accepted solution" was correct? I have followed that several times, reset the device several times, replaced the device several times, and it still does not work right. If I want it to work right, I need to set my height to 5 feet (I'm 5'11") and set my stride length to 6 inches (which means I would have to shuffle my feet). I have since downgraded to the Charge HR and that seems to be closer to being accurate than the new and improved Charge 2. I don't expect anything back other than a canned response to be copied and pasted in, but I did want to let you know that all this has been done and I was told that the issue was with me and how I "swing" my arms, like normal walking is incorrect.

[Rich_Laue]

@netwolf7 normally the user that starts the thread is the person that gets to pick the solution. 

This user is not responsible for others who have posted their comments/questions in a solved thread. 

[netwolf7]

ok.... thanks for the answer. I wasn't sure if it was the user or
moderator. Now I know. 😄

Happy New Year

[Jennshanley]

Thanks.  The only difference I can see is that I wear my tracker on the underside of my wrist with the strap on top.  If I have my phone in pocket it counts the steps every time. I have rheumatoid arthritis and love the fact my tracker buzzes to encourage me to do 250 steps hourly but I am not meeting targets as it’s not always registering steps taken indoors.  Thanks. 

[Strasshog]

I am done with this product. On my 4th Charge HR-battery issues for the first three. Now mine won't synch, did the resets, and last week while it sat on my desk I did 33000+ steps and got a nice weekly update!!Sorry to say it started out fairly accurate and now is just a black band on my wrist. Going to Garmin-better products and better support.

[pingwn33]

I just got the Charge 2 from work for my wellness plan. I have done nothing today but cook and type.  I work from home.  it shows I have over 2000 steps already.  Mine is reporting more steps than I do.  Any suggestions?

[Mecorm]

Meka Cormier

[brandyelf]

A Garmin, eh? I'll have to look in to them, because this thing isn't even useful as a paperweight. I can't believe this has been an issue this long and the official response is still "restart three times". So far today, the pedometer on my phone has me at over 1,000 steps, and this piece of junk on my wrist says 128. How any company can call that acceptable is beyond me.

[Rich_Laue]

@pingwn33 like the Garmon Fitbit looks at arm motions to determine what the feet are doing. At times while doing repetitive arm movements false steps may be recorded. You will also notice that at times while the feet are moving the steps are not detected, it all washed out at the end of the Day/Week. 

[CityLion]

It may wash by the end of your week. The faster I go the lower the accuracy as even it's GPS walk map reflects. Charge2 accuracy on both non-step & fast step cannot be corrected by current algorithms & my workout pace of 6 mph. The more fit I get the greater the error. When it Bluetooth locks it simply stops working.

[kc8iqw]

This would be an acceptable answer, but our Charge 2's registers steps when I'm typing, my wife winding a ball of yarn, operating a screwdriver etc despite what hand it's on.  This is apparently a defective device or algorithm.

[Jennshanley]

Mine dies that too. Obviously not when winding wool but I’m forever climbing stairs when I’m actually sitting on the couch. In the snow I did thousands of steps despite only doing about 700. I did move some snow though so energy wise it’ll balance out. Weird though. It’s a lot of money to pay fir something that doesn’t work accurately so hopefully you get a refund or a new one.

Sent from my iPhone

[cdcsmith2000]

I noticed a huge decrease in my step count so I did a jog and counted my steps as I did it.  The Fitbit was roughly half (a little more than that) than what actually was taken.  I'm not even at 1000 steps, but I counted 1811.  Is there a way to fine tune this because if there isn't, I'm thinking of returning this.

[Kourtykourt13]

Doesn’t matter what the setting is It’s still way off. I’ve tried everything and it’s still off. It shouldn’t be like this. It’s a piece of junk 

[Rich_Laue]

In which way is it off @Kourtykourt13 or we referring to steps or distance. This thread was about low step counts, but iIsee it has been hijacked. 

[CityLion]

@Rich_Laue

If the Charge 2 is off in steps it is off in distance. If it is off in distance and not steps it is stride length. Distance should always be calculated from steps according to the documentation for the device.  In practice if download your data, the miniscule record is sampled data, not actual data, and stride length is variable showing large differences in the calculated distance per group of steps.  Oddly for the Charge 2, moderators have suggested step length determines or impacts resulting step count. If true that approach has dubious value because no one takes precisely the same step length over varied terrain. I have tested that assertion in a variety of ways, and I find no merit or even pertinence to any relationship with my device inaccuracy.  I did notice that a stride length change is not immediately effective.  Like heart rate, steps, and stride length appear to be averaged over a long period of time slowly approximating the entered or counted value.   

[exinteranimus]

I'm finding that the heart rate meter is off, is there a way to recalibrate it so it properly gives me my actual heart rate.