help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 almost completely unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2019 05:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-26-2019 05:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I've had my charge 2 for a while, but had to top wearing it for a few months.  In that time, the battery died, and it was kept in a dry and safe place so I could wear it later. 2 days ago I charged it and synced it. It was working great. It tracked me throughout the day and all night. Then it stopped. The screen will not turn on, it doesn't vibrate, it doesn't track or respond EXCEPT that the little green lights on the bottom will flicker. Since then, I've tried restarting it, it's been charging for days. Its been plugged into my pc and can't be found, I've held the button, I've cleaned the charging ports and cable. What can I do?

Best Answer
Labels:
2 REPLIES 2

‎03-27-2019 12:01

‎03-27-2019 12:01

@lizberkiel Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with this. Thank you for restarting your device. Since the issue persist please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-27-2019 12:08

In response to AlvaroFitbit

‎03-27-2019 12:08

Hi!

So far I’ve answered all their questions, and done all they’ve asked me.
It’s still unresponsive. I’m waiting on their response! Thank you for
checking!
Best Answer
0 Votes