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Charge 2 band not connecting

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‎04-18-2019 08:02 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-18-2019 08:02 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hi there, 

I bought a charge 2 last year (I think in May 2018) and LOVED it. I bought it to participate in a fitness challenge at work but used it for so much more. However, around December, the band began detaching constantly and kept falling off, so it became unusable. I haven't used it since and am not sure if the issue is with the unit or the band. I'm very reluctant to repurchase as I'm afraid of this happening again, but I would like to be able to use it again. Is there anything that can be done? 

Thank you!

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3 REPLIES 3

‎04-18-2019 08:53

‎04-18-2019 08:53

If your tracker is still under warranty, have you contacted support?

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‎04-21-2019 06:59

‎04-21-2019 06:59

Having the same issue and fear that the issue is with the actual unit VS the band as the band is in perfect shape.

The connection is what is weak here so feel that the unit needs replacing. 

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‎04-22-2019 11:57 - last edited on ‎06-28-2025 09:10 by Fitbit Moderator

In response to DrBox

‎04-22-2019 11:57 - last edited on ‎06-28-2025 09:10 by Fitbit Moderator

@DrBox @Jonidip Welcome! It's great to see you around! 

I will gladly assist you with your Charge 2 band. As @SunsetRunner mentioned Support should review your issue and determine how to proceed. They are the ones who could replace any part depending on your warranty status. I have created a ticket for you so they can help you via email.

Let me know how it goes.

Alvaro | Community Moderator

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