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Charge 2 band problem

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‎06-17-2019 05:59 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-17-2019 05:59 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

The band on my Charge 2 keeps coming off the main watch body. Has anyone else had this problem?

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3 REPLIES 3

‎06-18-2019 10:39

‎06-18-2019 10:39

@Quimby Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 band. Since the issue is with the band I suggest you let our Support team know about this. I have created a ticket for you so they will assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-18-2019 15:10

‎06-18-2019 15:10

I had this issue, there are two see through pieces of plastic where it connects on the band and one of them had snapped. I bought a band from ebay for a few quid

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‎06-19-2019 00:57

In response to AlvaroFitbit

‎06-19-2019 00:57

Hi Alvaro

Thanks for your help in solving my band problem. I have heard this a common problem so I may just need a new band.

 

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