Charge 2 battery draining fast

[TaylorTugya]

The device says it is charging however the battery only lasts 1-2 minutes, regardless of how long it is left on the charger. I have cleaned the device and the charging prongs, reset it 3 times on multiple occasions, and tried different outlets/charging cubes in case it was a power issue. The device will say that it has a full battery, but then goes completely dead in less than 2 minutes. 

Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TaylorTugya, welcome to our Fitbit Community. Regarding the battery draining issue that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like you to try the tips that are listed in this help page. After this, charge your tracker again for 2-3 hours and see if the battery doesn't drain fast.

Keep me posted on the outcome.

[TaylorTugya]

I looked through all the tips on the help page, none of them really apply
to my situation.

[JuanJoFitbit]

Hi @TaylorTugya, thank you for getting back and trying the recommended tips. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.