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Charge 2 wont sync

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‎01-21-2021 05:35

‎01-21-2021 05:35

Charge 2 wont sync

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‎01-21-2021 08:53 - last edited on ‎11-05-2025 04:27 by Fitbit Moderator

‎01-21-2021 08:53 - last edited on ‎11-05-2025 04:27 by Fitbit Moderator

@Yanke It's great to have you here! 

Let me help you with this. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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