Charge 2 battery not working

[ashgall]

For the last 24 hours my Charge 2 has kept turning off. I have restarted a couple of times over this period and continued to charge it. It restarts fine then shows the battery is empty, within minutes of charging it shows battery as full. When I disconnect from the charger it loses all battery within a minute. I’ve left charging for a couple of hours and again it loses charge within one minute. Any advice? Restarting doesn’t seem to work. Has it given up?

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Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ashgall, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Based on the information that was shared in your post, it seems that the battery of your Charge 2 is not working anymore. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[sadboy72]

Mine does exactly the same, it started randomly vibrating and switching screens, when this stopped it started with the same issues that you have reported. Tried all of the suggested fixes to no avail - not a very happy bunny..

[RicardoFitbit]

Welcome aboard @sadboy72.

Thanks for the details that were shared in your post, I'm sorry to know that you're experiencing the same issue. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.