Incorrect time due to syncing issue

[5arah.x]

My charge 2 hasn't synced since may but I've had trouble syncing since about December. Now, it shows the wrong date and time. I've tried: resetting, updating, closing, reinstalling and many other methods but they haven't been successful. This Fitbit now doesn't even work as a watch. Please sort this out or I will not be buying any more products from here in future

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @5arah.x, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Charge 2 it should display the correct time. That said, to fix the syncing issue you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[5arah.x]

I've tried using the website to see if there is a problem with syncing but none of them seem to work

[RicardoFitbit]

Your reply is appreciated @5arah.x.

Thanks for the information that was shared with me. To better assist you with this, can you please let me know which mobile device are you using with your Charge 2? Why the device wasn't synced in such a long period? Did you stop using it? The reason why I'm asking you this is because the Fitbit app, mobile device and Fitbit may be outdated, which can cause some connection difficulties.

Looking forward to your reply. 

[5arah.x]

I managed to fix it yesterday after trying many things. I had to install, reinstall, change lots of settings, restart Bluetooth and location, restart Fitbit, restart my phone, use data instead of WiFi, log in on Google then the app. This took a long time but it has been sorted for the moment. I was using a Motorola Moto C. I hope that this insight on what I had to do helps. 

As for the questions, I'd trying syncing for months but it hasn't worked yet I kept using it, however it ended up on the wrong date and time so I gave up on it. But, for the moment it is sorted and I hope this helps with further troubleshooting. 

[RicardoFitbit]

Thanks for your update @5arah.x.

I'm happy to know that your issue was resolved after trying some troubleshooting steps. Thanks for taking the time to share the steps you took to resolve it, hopefully other users will find such information helpful too. Please do not hesitate to contact me back if you need anything else, I'll be here ready to help you out.

It was a pleasure to assist you, thanks for being part of the Fitbit family! 

[kjjskysim]

@RicardoFitbit,

I have a similar problem with my Charge 2 unable to sync. I've verified version is 22.58.0. I've reinstalled the Fitbit app on my iPhone and also restarted the Fitbit device. After the restart my Fitbit syncs once ok and then cannot sync after that. Soon after the successful sync the display time starts drifting. It's already 13 minutes off after a couple of hours.