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Charge 2 black screen

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‎03-18-2020 09:51 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-18-2020 09:51 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Took my watch off at the end of the night with no issues. In the morning the screen was distorted and off center. Left it at home for the day and when i returned from work it was completely black. Ive tried to reset and charge it to no avail. when pressing the side button i can still feel it vibrate. the green lights on the bottom still work. Is there hope for this watch or is it time to start shopping?

 

 

Moderator edit: updated subject for clarity

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‎03-26-2020 16:16 - edited ‎03-26-2020 16:16

‎03-26-2020 16:16 - edited ‎03-26-2020 16:16

@Dk13J Welcome to the Community! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge and thank you for troubleshooting this issue. Since it isn't charging besides the display not working I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge

 

Let me know how it goes.

Alvaro | Community Moderator

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