Charge 2 black screen

[Snerick203]

Charge 2 screen is black, yet it still vibrates and the green light on the back is on. Tried restarting and won't change. 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Snerick203. Thank you for letting us know that you tried restarting your Charge 2 to remove the black screen without success.

Please confirm that you restarted your tracker with these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.

Keep on visiting the forums. 

[Snerick203]

I have done those steps. Screen is still black.

[AndreaFitbit]

Thanks for getting back to us and for confirming that you have followed restart steps and that your tracker's screen is still black @Snerick203.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[willjoe]

Fitbit Display Screen Black and Not Working or Turning on?
1. Charge it Full
The first thing that you can try is to charge the watch to its full potential. Often a Fitbit screen turns pitch black in case the battery is down. While charging, always try to use a proper charging cable without any damage.

On top of that, always try to charge the watch from a wall plug point/. If you tend to charge your Fitbit from your computer or a power bank, try charging it from a wall connection. It can help a lot.

2. Check if the Fitbit watch is in “water lock mode.”
Fitbit watched some with a specialized “Water Lock Mode” to protect it from accidental touches and swipes during swimming or other activities. If the watch has this mode turned on, the screen may sometimes turn black and will not respond at all.

Check the Fitbit screen. It may display the water lock icon once or twice, even if black.

If you find the water lock mode is turned on, it is better to turn that off to ensure the watch comes back to its regular mode. Here is how to turn off the water lock mode-

If you have a Fitbit belonging to either the Luxe or the Inspire collection, double tap the screen to turn the water lock mode off.
If you have a Versa 3+ Fitbit or any model from the Sense series, press the power button to turn off the water lock mode.
Try doing this a few times to check if the screen returns to its normal state. Otherwise, try the next methods.

3. Remove or Change the Case or Screen Protector.
Is it the watch or the screen protector? Many Fitbit users prefer a watch case or screen protector to prevent any unnecessary damage to the watch. A screen protector or case can block the Fitbit light sensor. If the sensor is blocked, the screen will automatically turn into a dimmed version or even black.

Hence, try changing the protector case or screen protection cover once. This might solve the issue

Regards,

Will