Charge 2 blank screen

[Portia911]

My charge 2 just went blank today at work, it’s still syncing just no display. When I got home

from work I put it on the charger... nothing.  Rechecked and cleaned the back, nothing. Presses the button for 10ish seconds, it vibrated but nothing.  I even changed the clock screen and forced a sync... still nothing. I didn’t damage it or get it wet??? Help please 

[HeydyF]

Hey @Portia911, it is great to see new faces around! I appreciate the tips you have tried to fix the screen of your Charge 2. Since the issue persists, I'd like you to try to reach our Support team to get further assistance. 

Let me know the outcome! 

[Portia911]

I reached out to support. Nothing more could be done that I hadn’t tired. Basically just got a discount coupon for a new Fitbit. I’ve had 3 now and I’m disappointed that don’t last longer than they do.

Sent from my iPhone

[HeydyF]

Hey @Portia911, thanks for getting in touch with our Support team! As they may have explained to you, these options are based on your warranty, which changes from user to user. I do apologize if their response didn't meet your expectations. 

If you have further questions or comments, please let me know!