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Charge 2 blank screen

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‎12-12-2020 23:20 - last edited on ‎12-13-2020 08:38 by Fitbit Moderator

‎12-12-2020 23:20 - last edited on ‎12-13-2020 08:38 by Fitbit Moderator

Once my daily sync had completed my charge 2 screen just went completely blank! I've tried re-setting the tracker (as per the website instructions) - it vibrates at the 4sec mark but nothing comes up on screen like it should. I've also tried force stopping the App with no change in the tracker blank screen... Help!

 

 

Moderator Edit: Clarified subject 

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‎12-13-2020 09:32

‎12-13-2020 09:32

@lahart It's great to see that you've visited the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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