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Charge 2 blank screen

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‎09-26-2021 11:45

‎09-26-2021 11:45

Hi my partner has a charge 2 tracker there is nothing displayed on the screen yet it works as she can see it on the app on her phone she has tried a number of different ways to get the display work none of which have worked any advice on how to reset the display would be great fully appreciated thanks in advance Paul

 

 

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‎09-26-2021 15:12

‎09-26-2021 15:12

Welcome to the Fitbit Community, @PaulMahon.

 

Thanks for the details provided about the display. I recommend you to perform a soft restart on the Charge 2 by following the instructions from this help article: How do I restart my Fitbit device?

 

Hope this helps.

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‎09-26-2021 16:06

In response to BraulioFitbit

‎09-26-2021 16:06

Thanks for your help Braulio she has previously tried that and it wasn't successful the tracker is working it just has no display on it there are no clock faces on the app on her phone she was trying to rest it that way also

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‎09-27-2021 23:51

‎09-27-2021 23:51

This has happened to mine too, strange a few people on here with same problem at the same time. I hope the screen reappears as quick as it disappeared.

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