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Charge 2 button not working

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‎01-02-2019 04:18 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-02-2019 04:18 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My charge 2 side button has stopped working. I can press it in but it does nothing. I cant start a workout, use the alarm, or basically any of the intended functionalities. Extremely frustrating as the device is only 18 months old!! Please advise how this can be repaired??

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‎01-03-2019 08:47

‎01-03-2019 08:47

@SunsetRunner Welcome! Thanks for being part of our Community! Sorry to hear that your tracker's button isn't working. Try cleaning the device with cotton and rubbing alcohol. After this use compressed air to clear the button area and try restarting it.

 

Let me know how it goes!

Alvaro | Community Moderator

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