help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 button problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2019 14:05 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-30-2019 14:05 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

The button on my Charge 2 is not working properly. It will work to scroll through screens but when I hold it to start a workout session it doesn't work. There are no updates for it. I have tried putting it on to charge and restarting it but still same problem.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-31-2019 08:38

‎10-31-2019 08:38

@SusanMcKay Welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 button not working correctly and thank you for troubleshooting this issue. You can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area. Finally restart your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer