Charge 2 button stuck

[KasWauchope]

For the last few days my charge 2 is going through all my menu options on its own as if the button is stuck. The display has also started to almost shrink down from the top and bottom. Idk what’s happening I hope it’s not on its last leg... 

[RicardoFitbit]

Hey @KasWauchope a warm welcome to our Forums! I'm happy to give you a hand with your Charge 2.

I’d like to share with you that because this is a hardware concern, I've notified our Customer Support team for review of your situation and to give you further assistance. Please keep an eye to your inbox, they’ll be contacting you soon.

I’ll be around if you need anything else 🤓

[Dbt123]

I’m having a similar issue, without the screen size changing. It’s as if the button is held down and now notifications are turning on and off over and over again. Woke me up in the middle of the night. Is there any fix?

[BuddyC]

I had similar issue on charge 2 button, not able to access all the menu, sad to say that fit bit has no repair center and I have to leave with it.

[RicardoFitbit]

Welcome to our Community guys! @Dbt123 @BuddyC I'm happy to check this for you.

@Dbt123 I've notified our Support team about your concern with the button of your Charge 2 device for them to further assist you. Please check periodically your email for their contact, they'll be reaching you out soon.

@BuddyC I was notified by our Customer Support team that they already provided assistance regarding your situation. Therefore, if you have any additional questions or want more information about the resolution of your case, I recommend you to contact them back for more details. 

I'll be here, let me know if you have any additional questions. 

[CKonto]

Hi there,

since I have the same problem (button stuck), could you please tell if there is something that can be done to fix it?

Thank you.

[BuddyC]

Hi CKonto,

Basically, the issue is not been fix and as per Fit bit customer service, they don’t have repair center, as such nothing can be done since Im out of warranty.

Regards,

BuddyC

[RicardoFitbit]

Hello again! Welcome aboard @CKonto. Thanks for your reply @BuddyC.

@CKonto If your device buttons aren't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Please let me know how it goes. You can take in consideration this information too @BuddyC since your device is outside our warranty scope. Give it a try and let me know if this help you. Thanks for your reply and sharing your experience. 

Let me know if you have any additional questions guys, I'll be around. 

[Oldun]

My Charge 2 keeps flashing between notification on and notification off.  I’ve reset it three times, to no avail.  Is it possessed?  I can’’t switch to any other screen.

[BuddyC]

Hi Oldun,


I Hope Fit bit have repair center to there respective country to address
all this feedback.



Regards,
BuddyC

[Thopwood]

Mine doing this too wish there was answer to what the problem is. Thank you.

Thopwood 

[RicardoFitbit]

Hello! A warm welcome to our Fitbit Community @Oldun and @Thopwood, I'm here to gel you guys. Your reply and update is appreciated.

@Oldun Thanks for bringing this to my attention and troubleshooting this situation prior posting. I was notified by our Customer Support team that they already provided you with assistance regarding your display concern. Therefore, I recommend you to contact them back if you have any additional questions about the resolution that was given, I'm sure that they'll provide you with more information and details to resolve your doubts. @BuddyC Your comments and suggestions are appreciated. 

@Thopwood First, I'd like to know if you already tried the troubleshooting steps that were previously posted on this thread? If not, I recommend you to restart your device as per my post above and check this specific post to clean the button of your Charge 2. Please keep me posted.

I'll be here if anything else is needed. 

[rrregnier]

Hello - I'm having the same issues as well, toggling between notifications on/off. If I hold the button in for a few seconds I can get it to the home screen, but as soon as I let go of the button, same on/off issue. I've reset and re-synced at least 5 times to no avail. Has anyone been successful in solving this issue?

[BuddyC]

Fitbit has no repair center in my country aside from asking user to reset,
no other option we can do but to leave with it especially when your
warranty already expired.

[Kimbot]

Mine is doing the same but has now turned off and will not power back up despite having 96% charge 

[RicardoFitbit]

Hello! I'm happy to continue assisting all of you with your difficulties. Welcome aboard @rrregnier and @Kimbot. Also, thanks for your reply @BuddyC, my sincere apologies for the delay responding your posts.

@rrregnier Thanks for troubleshooting your device prior posting, your patience and effort are appreciated. I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance directly with them. Keep an eye to your email for their contact, they'll be in touch with you soon. 

@BuddyC  I'd like to share with you that every case is worked individually depending on the details of your warranty status. Take in consideration that our Support team refers to our warranty policies to move forward. Let me know if you have any additional questions or if I can do anything else for you. Thanks for your feedback.

@Kimbot This is certainly not a common situation, thanks for bringing this to my concern. Since your Charge 2 is not responding anymore, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

Keep me posted, I'll be here. 

[Ryanjmurphy]

Not a common situation....yet there are at least 5 people just in this thread (and many other users on other posts) that are experiencing the same problem.

My device is out of warranty by 4 months and like others have said, fitbit wash their hands of you. There is no fix for this, unless you want to take the device apart yourself (which I am going to do).

I would never buy a Fitbit again given the customer service and the device only lasting 2 years. The Mi Band looks like a good idea at a fraction of the price! Exactly the same product. 

[Dougsu]

I am having the same issue with my Charge 2. It started at 5AM. Toggling between notification on and off. I used a paper clip to clean around the button for dirt and debris. It stopped the toggling for an hour and now it is back at it. HELP!!

[Craig88]

My Charge 2 is doing the exact same thing. Notifications on and off. Has anyone been told how this can be fixed?

[RicardoFitbit]

Hello guys, it's a pleasure to continue providing assistance with the difficulties that are being experienced with your Charge 2 devices, my apologies for the delay in responding your posts. Welcome to the Community Forums @Ryanjmurphy @Dougsu and @Craig88.

@Ryanjmurphy Thanks for taking the time to share your thoughts and personal experience with your Charge 2 device and the support provided by our Customer Support team with your warranty claim. For a better understanding of the outcome of your case, please check our warranty policies here. Thanks for your feedback.

@Dougsu I appreciate your effort and time cleaning your device. If you haven't already done so, I recommend you to restart your Charge 2. You may be able to remove dust or dirt in a better way by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Same for you @Craig88. Please let me know how it goes.

Let me know if you have any additional questions.