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Charge 2 button unresponsive

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‎07-20-2019 05:56 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-20-2019 05:56 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Recently, my fitbit Charge 2 has been cycling through the menus, turning on notifications and acting as though I'm holding the button down/continuously pushing it down. I've tried resetting twice, and I have had it for 2 years. Is there a fix to this, or do I need to replace?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2019 09:37 - last edited on ‎03-21-2025 09:03 by Fitbit Moderator

‎07-22-2019 09:37 - last edited on ‎03-21-2025 09:03 by Fitbit Moderator

@slogue2, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your unresponsive Charge 2 and thank you for restarting it. You can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area. Finally restart your device.

Let me know how it goes.

Alvaro | Community Moderator

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