help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 calories incorrect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2019 22:32 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-26-2019 22:32 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi,

Since a couple of days ago my calories are not tracking properly. It shows that I usually easily burn over 2200 calories a day but suddenly I’m only burning 900.

 

When I manually track my exercise at the gym for an hour I usually burn 550-600 but the last three times it registers that I only burn 28 or 29.

 

I have updated the app and restarted my Fitbit but the problem continues. Can anyone recommend a solution?

Thank you!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-27-2019 08:57 - last edited on ‎03-21-2025 11:18 by Fitbit Moderator

‎06-27-2019 08:57 - last edited on ‎03-21-2025 11:18 by Fitbit Moderator

@yojulio Welcome! It's great to see you around!

Let me help you with your caloric burn calculation. Please check that your personal information (age, height, weight, etc.) are correct as this information is used to calculation your caloric burn. You can read more about it here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes