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Charge 2 can’t connect

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‎06-14-2019 23:01 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-14-2019 23:01 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

The device that my Fitbit was synced to was destroyed. I can’t connect it to anything else. I tried to connect it to other devices, but nothing was working. Eventually I deleted it from my account in order to try to connect it to another device but I guess since it has nothing to sync to it does know that it was deleted. How can I connect it to another device so I can continue using it?

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‎06-16-2019 11:52

‎06-16-2019 11:52

@MurphyH Welcome! It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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