Charge 2 can't sync

[Tinaw7]

Andriod 15 cannot get charge 2 to connect even though it is showing in app & bluetooth.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Tinaw7! Welcome to our community forums! 

I'm sorry to hear that your Charge 2 is not syncing with your app. 

My best advice is to take a look at the article below where you'll find the necessary requirements for synchronization and some steps to follow to try and resolve this issue: Why won't my Fitbit device sync? 

[Tinaw7]

Unfortunately I have tried all those steps I am wondering whether I am missing something due to it being Android 15 as it works on my mobiles that were running 16

[MaCrisGBFitbit]

@Tinaw7 Thank you for your reply. 

The minimum Android requirement for Fitbit is version 11, if you have already followed the steps in the article my best advice from here is to contact technical support. They have the most appropriate resources to help you more thoroughly.