Charge 2 coming up with message 'Check Fitbit App'

[gex26]

On my charge 2 when I go to use it for walking or running, it comes up with message 'Check Fitbit App'. It also shows the picture with the phone and a line through it. It appears to be recording the data to the app on my IPhone but not showing the map route that I took. I have checked and tried everything regarding settings within the app and within the IPhone settings as per the forums,  have tried re setting the charge 2 and phone and having no joy. Have owned the charge 2 since June and has been working fine until over the last week or so. I have the latest firmware on the charge 2 and the latest IOS 11.1 on the phone. It maybe a small issue but its blooming annoying. Also if I go out running or walking using the app, it appears to all work fine, including map of route, so GPS on phone must be working. Bluetooth is on and showing connected, can anyone help please. Thank you.

[dravennyl]

I agree totally

[Rich_Laue]

If your interested in getting help with a problem on the phone, it would be much appreciated to also know the type of phone. In addition to what @HeydyF has above sometimes all it takes is a restart of the phone. Also check the Bluetooth see if the tracker shows as being connected. 

So I some bed need notifications enabled or need to be connected to rye Internet to start the gps tracking

[esardeee]

The phone is an iPhone 6, but other threads indicate this happens across
multiple devices. Phones are always-on. Fitbits are always-on. It is
unreasonable to expect someone to restart their device each time they want
to use native functionality.

[dglasser]

I still have this problem on my iPhone 6s running iOS 11.1.2. The workarounds that involve temporarily disabling Bluetooth don't fix the problem, though restarting the phone does.

I just had a online chat with Fitbit customer support and was told the following: "I've noticed that we currently have an ongoing issue about the GPS connected feature seeing 'Check Fitbit App' message using an iOS 11 . But don't worry, our engineering team is currently and striving hard to eliminate the issue."

[Rich_Laue]

I find a restart of the phone the easiest way to resolve this at the time. 

Whrnvthis happens I also can't seem to print either 

[zadok7]

Thanks for this input. I believe this is where the real problem lies. Wonder how much business FitBit has to loose before they get it together?

[Rich_Laue]

Not sure which phone you have @zadok7. All android phones need to be restarted once a week. All laptops and desktops need restarting occaisionly, Linux excluded, and your phone and tracker or just small computers. 

[zadok7]

iPhone 6

[leftcoastwalker]

I have had a Charge 2 for about 18 months and have had the same issue from time to time (about once per month). My solution has been to do a hard reset of my phone and that seems to solve the issue. 

[gex26]

To date, still having the same problem and have updated to the lates IOS 11.4 on my IPhone SE. Went to use my Fitbit charge 2 on my bike(Outdoor Bike) and it did not connect so turned off Bluetooth and turned on again and it worked. Still seems I have to carry out this procedure every so often whether it’s running, walking or biking, a bit of a pain Fitbit.

[leftcoastwalker]

Fitbit could certainly provide a more helpful message. If the problem is the Bluetooth connection, they should say so. 

[Rich_Laue]

yes the Charge 2 does give the message to check the app. I'm sure this is because the Charge 2 is having problems communicating with the app.

On Android it communicates through the notification Channel. 

To have the Charge 2 troubleshoot the connection it would need the send out pings to different servers in the path. Does the charge 2 have enough memory for this? Currently the Charge 2 simply kniws that it can not community communicate with h the app. Off my head I can think of 4 reasons from r that s to happen .

[Lelliek]

Thanks gex26, your instructions have fixed this same issue for me as well!

[leftcoastwalker]

Sorry but “check the app” on its face doesn’t hint at its meaning and your being “sure” that it’s saying it’s having trouble communicating with the app is nice but in my view simply the product of after the fact investigation. It could say “Sync device with app” or something hinting not just at the problem but the solution. Or give an error code that could be looked up. Almost anything in my view could be more helpful than the current message, which has no elaboration on the Fitbit website of which I am aware - and thus the numerous quizzical messages from Fitbit owners.

[Rich_Laue]

M.y experience with this message is that restarting g the phone resolves the error, usually 30 seconds before the phone is fully up. If that fails then a restart of the tracker. 

[MaggieD49]

I cannot get my activity record for the last 10 days. I have done all the suggested tests but still no joy. Can you do it for me?

[MaggieD49]

I can’t access my fit bit tracker I have tried to follow your instructions but to no avail Could you please do this for me?

[Rich_Laue]

Let's look at the Fitbit app, tape on the icon of your tracker, the next page will tell you when the last sync was? When did the tracker last sync @MaggieD49?

This thread is about the Charge 2 not being able to access the Fitbit app on the phone, your asking about accessing the Charge 2 from the Fitbit app.

[Bastow99]

I’ve finally resolved this after having it for a year. All you need to do is go in to the Fitbit app before you run/walk and pull it down to Sync it so it is completely up to date. If you do that first then it will always save the map data and wont show the message on the watch after you press Run. 

[zadok7]

Thanks, this is great news! I knew it was not going to something magical but Fitbit tech help, didn’t help.
Tom II

Sent from my iPhone