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Charge 2 completely dead

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‎07-10-2019 06:35 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 06:35 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My charge 2 died but when I tried to charge it, it wont charge at at. The screen is completely black, no lights on the back and despite leaving it on charge for 12 hours, nothing happened.

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‎07-10-2019 07:01

‎07-10-2019 07:01

I see these messages more and more.

 

last thursday my versa suddenly died. Lots of post on dead versa’s on the versa forum.

 

so took out my old charge 2 (awaiting reply from fitbit for a week now on my broken versa ) and now i see the same “suddely died” posts in the charge 2 forum.

 

not sure whats going on but this is striking ti me 

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‎07-10-2019 11:33

‎07-10-2019 11:33

Don't know if you ever got your Fitbit Charge 2 to charge again or not, but here is what worked for me that I didn't see in any posts on how to resolve.  I had a spare charger that I kept at work in case I needed to charge the fitbit there.  Since my Fitbit was no longer working and none of the suggestions worked, I brought it home, and on a whim tried it - and it worked - my Fitbit started charging and fully charged up.  I tried hooking up the old charger (the one I kept at home), and nothing.  So from this, I assumed that the CHARGER was the issue, not the Fitbit itself. Try getting a new charger (about $6 on amazon).

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