Charge 2 completely stopped working

[DaniBarg]

My charge 2 has stopped working completely. I had a full charge on it yesterday and this morning I went to put it on and it appeared to be dead. I went to attach it to the charger and the screen did a weird fuzzy snow like thing and went back to black. I let it charge for over 4 hours and still nothing. I went Into my app hoping it might help me and it had signed me out entirely and I lost all of my previous tracking. Idk if the two things are related or not. I use it only for workouts so it’s worn 2 hours or so everyday and cleaned and that’s it. No water or damage to it.

thanks in advance!

[B00thie]

I have the exact same issue.  It's been going on for about a week now.  Within this 1 week timeframe it worked for a day then went back to being blank.

[DaniBarg]

I even tried charging it overnight again and all it did was make it super hot to the touch. Mine is about 3 years old and never had an issue, how old is yours?

Sent from my iPhone

[B00thie]

Mine is about 2 years old, I think.  I just contacted their support desk and sent them a picture of my issue - looks like it's time for an upgrade. 😐

[DaniBarg]

Yea sounds like it’s time for me to do the same! Thanks!!

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @DaniBarg @B00thie.

@DaniBarg I appreciate your participation in the Forums and sharing that your Charge 2 stopped working completely. Thank you for your efforts to resolve this and for providing the additional details. I've sent your case to the Support team so they can get in touch with you and provide a solution. You will receive an email from them soon.

@B00thie thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I appreciate your efforts and thank you for letting me know that you've contacted Customer Support already. I know they will be glad to help you out and provide a solution, please keep working with them. 

If you have any questions, feel free to let me know.

[Angief05]

I am dealing with same issues, not impressed. They charge us too much for things that dont work past warranty date.  this is my 3rd Fitbit, didnt buy myself were gifts, I wont buy another fitbit product.

[Weegem]

Yes, there is a serious problem with the Charge 2 battery life and Fitbit refuse to acknowledge this. After raising this concern about not retaining a charge  you will be advised to clean the terminals , when that fails the ‘support team’ will offer a discount for buying another Fitbit. They don’t respect customer loyalty so I don’t respect brand loyalty.

[ychiang]

My fitbit is experiencing similar things. After it is being fully charged, I was asked to re-setup the fitbit. However none of the devices were able to bluetooth pair with the fitbit for some reasons. I tried to restart my phone and reopen the app, did not work; I tried to delete the current App and restall it, did not work. I am very frustrated because it is the first time this is happening to me. 

Adding on to the previous points, I have also noticed the battery will run out in 2 days max. 

[Jmccoy319]

My charge 2 stopped working also will not charge but gets super hot tried resetting and no difference just broke down and orders a cheaper tracker. I have had mine a little under 3 years . 

[DawnLGrady]

I have the same issue. No screen at all. Just all of a sudden. And it wont charge.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

@ychiang thank you for sharing the details of the issue with your tracker. I am sorry that you are going through this situation and will be glad to investigate. I appreciate your troubleshooting efforts and would like to confirm if you were able to set up and sync your tracker? I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

@Jmccoy319 thank you for joining the thread and sharing the details of the issue with your device. Our Support team will be contacting you shortly, please keep an eye on your inbox. 

@DawnLGrady I appreciate your participation in the Forums and sharing that your tracker doesn't turn on and won't charge. I recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? 

@Weegem thank you for your input. Our Support team always try to help in the best possible manner and provide options based on the Fitbit Warranty.

@Angief05 I am sorry to hear you're experiencing the same issue with your tracker. I totally understand how you are feeling and appreciate your feedback. I would like to confirm if you've tried already to follow the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? 

Let me know if you have any questions.

[Weegem]

‘Fitbit warranty’ is not worth mentioning as you do not acknowledge inherent problems with the Charge 2 battery life. Carry on sharing your ‘corporate speak’ but true customer service considers problems raised and seeks solutions which will enhance brand reputation over long term not dismissing the many similar concerns raised.

[Jmccoy319]

I was contacted by customer service and support they sent me a shipping label to return my charge and are sending me a replacement ! 

[DaniBarg]

Same here!! I’m so happy! I really do love my Fitbit so I’m elated to know it will be replaced!!

Sent from my iPhone

[Weegem]

That is great. How long did you have it?

[Weegem]

Carry on stepping out! How old was your Charge 2?

[LiliyaFitbit]

Thank you for your replies, @Weegem @DaniBarg @Jmccoy319. 

@DaniBarg @Jmccoy319 I am glad to hear that our Support team took care of your cases and you will be sent replacements. Thank you for posting the update here. I appreciate your time and feedback. 

@Weegem thank you for sharing your feedback since this helps us to keep improving. 

I'll be around if you need further assistance.  

[DawnLGrady]

Naturally, I have done all the troubleshooting tips. Thanks for the advice. It was a natural first step and one taken before I made this complaint. Any other ideas?

[WaltNotes]

Don't give up on it. I had similar problem, wouldn't charge. Kept trying and it finally did charge once or twice. Problem seemed to be the USB connector on the charging cable; had to wobble it and it would show the battery icon off and on. So I bought a new charging cable (Walmart, on-line) and now it seems to be charging just fine.