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Charge 2 constantly vibrating

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‎06-15-2020 19:23 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-15-2020 19:23 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

synced to phone says battery is 78%...I tried 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

No success! Help!

 

 

Moderator edit: updated subject for clarity and text format

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‎06-17-2020 11:30 - last edited on ‎05-25-2025 05:43 by Fitbit Moderator

‎06-17-2020 11:30 - last edited on ‎05-25-2025 05:43 by Fitbit Moderator

@ginarn 

Let me help you with your Charge 2 constantly vibrating and thank you for troubleshooting this issue. This isn't an expected behavior so I have created a ticket for you. This way our Support team will be able to further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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