Charge 2 counting floors

[Mandy_Tarpey]

Fitbit is logging floors, 10 already today, and I have been on flat surface 🤔

Moderator edit: updated subject for clarity

[WendyB · Accepted solution]

Wind and cold can effect floors. It adds no calorie burn

You can remove them if you want

Delete

I found it to be more of a hassle so I just ignore them

[AlvaroFitbit]

@Mandy_Tarpey  Sorry to hear that your Charge 2 is counting steps. Adding to @WendyB 's explanation your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

Let me know how it goes.