Charge 2 cracked screen

[Miss_bee93]

Whilst sleeping my charge 2 has developed a small crack down the middle of the screen. What can I do? It seems to be a fault with the product as lots of people seem to have the same issue. 

[RicardoFitbit]

Hi @Miss_bee93, welcome to the Community Forums!

Thanks for bringing this to our attention. Because this is a hardware situation, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing with the display of your Charge 2. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Pam_G_Montes]

Hello- I had the same issue and was shocked to see the crack in my creen as well the other day when I woke up! I never sleep with the band on and was thoroughly confused on how the crack appeared.   What sort of options do I have? Any help is useful. 

[RicardoFitbit]

Welcome aboard @Pam_G_Montes.

I'm sorry to know that you're experiencing the same issue. I've created a case for you too, our Support team will contact you to get you back on track. Please keep an eye on your email inbox because they'll send you information soon.

Don't hesitate to ask me any additional questions you may have, I'll be around.

[Miss_bee93]

I still haven’t got a reply

Best Wishes
Tyler

Moderator Edit: Personal info removed

[RicardoFitbit]

Thanks for your update @Miss_bee93.

Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Please keep an eye on your email because they'll send you information as soon as they can, your patience is appreciated.

I'll be around if you need anything else.