Charge 2 - cycle through display

[Valerie903]

My charge 2 cycles through all displays without touching the button on the side. I've cleaned around the button. Not sure if this is a software bug or the button is getting stuck.

[HeydyF]

Hey @Valerie903, let me give you a warm welcome to the Community! Oh! The behavior of your Charge 2 sounds a bit odd and thanks for cleaning around the button to try to fix this. Since the issue persists, I'd like you to try to restart your Charge 2 by following these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know if that works! 

[Valerie903]

I followed the instructions and the watch exhibited the same behaviour.
I am very disappointed as the watch is only a year and a half old.
I hope there is some other resolution to my problem.
Val

Sent from my iPad

[HeydyF]

Thanks for your reply @Valerie903, and for taking the time to try some tips to make your Charge 2 work. Since the issue persists, I have escalated your case with our Support team so they can further assist you. 

Please keep an eye on your inbox! 

[sparklecola]

I am having this EXACT same problem. Was there another solution? I tried tech support and their only suggestion was to reset it and that didnt work but my watch is "out of warranty" because its a little over a year old, so there was nothing they could do.