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Charge 2 delayed by 3 mintues

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‎05-01-2019 05:21 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-01-2019 05:21 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I can not get the time on my Charge 2 to match up with time on my smart phone. 3 minutes difference. Very maddning.

 

 

Moderator edit: updated subject for clarity

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‎05-02-2019 12:02 - last edited on ‎06-29-2025 04:01 by Fitbit Moderator

‎05-02-2019 12:02 - last edited on ‎06-29-2025 04:01 by Fitbit Moderator

@Ricktexas A warm welcome to our Community!

I will assist you with the time on your Charge 2. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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