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Charge 2 display does not come on

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‎04-05-2020 15:42 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-05-2020 15:42 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I have had my Fitbit Charge 2 for about two years. My Fitbit Charge display is now blank. I plugged it in last night because it was at 10% charge. I noticed last night that when I plugged it in the display did not appear as it usually does. It appears to be charged because on the app it displays a full charge. I tried to restart it following the steps but still nothing. No display appears.
Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎04-21-2020 11:55 - last edited on ‎03-14-2025 06:25 by Fitbit Moderator

‎04-21-2020 11:55 - last edited on ‎03-14-2025 06:25 by Fitbit Moderator

@pegdobias Welcome to the Community. Sorry for the delay in my reply.

Let me help you with your Charge 2 screen not working and thank yo for troubleshooting it. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-21-2020 12:56

In response to AlvaroFitbit

‎04-21-2020 12:56

Unfortunately my warranty had expired. I really miss it and would love to
get another Fitbit but either Charge 3 or 4. Will not be able to afford
either for a bit due to tight finances and the unknown future of
employment.
Thank you anyway.
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