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Charge 2 display gone hay wire

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‎03-07-2019 11:32 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-07-2019 11:32 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

charge 2 display gone hay wire. Just lines & dots flashing but still recording activity. Tried switching on & off but no change.

 

 

Moderator edit: title format

 

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‎03-07-2019 18:36

‎03-07-2019 18:36

Try a restart, preferably 3 times.

See How do I restart my Fitbit device?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-09-2019 03:59 - last edited on ‎03-26-2019 07:45 by Fitbit Moderator

In response to JohnnyRow

‎03-09-2019 03:59 - last edited on ‎03-26-2019 07:45 by Fitbit Moderator

Tried restarting it 3 times but still the same.

Sent from my iPhone

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‎03-26-2019 07:45

In response to shanas72

‎03-26-2019 07:45

@shanas72 Welcome to the Fitbit Community! I hope you're doing well! 

 

Sorry to hear about your Charge 2 screen not working as it should and for the delay in my reply. Also thank you for restarting your device as @JohnnyRow suggested. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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