Charge 2 display lines blank

[ishansharma6711]

Recently one by one row have started going blank from my charge 2 display affecting approximately top 4th and 6th row section of the display blank

[AndreaFitbit]

Welcome to the Fitbit Community, @ishansharma6711. I'm sorry to hear about the lines showing on your Charge 2 display.

Please restart your tracker in order to remove the lines:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.

Keep on visiting the forums. 

[ishansharma6711]

Tried it and with passing time number of lines on random fashion are going blank. increasing gradually

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @ishansharma6711.

Please try changing your tracker clock face with the steps of: How do I change the clock face on my Fitbit device?

Keep on visiting the forums. 

[ishansharma6711]

Not helping as blank lines from display has increased to more than 10 now.

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @ishansharma6711.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.