Charge 2 display not turning on

[ayuFB]

My fitbit charge 2(purchased in Mar 2017) suddenly started showing crazy white lines on the display and then after an hour or so the display went blank. I have tried the steps to restart by connecting the charger and pressing hte button for few seconds, but no luck. It still syncs with my mobile device but is almost useless with no display.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ayuFB, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[ayuFB]

My problem is not that my device does not turns on. It does turn on and hte green lights at the back are lit. it syncs with the mobile app too. but the display of my Charge 2 is not working.

[blondgray]

Same happened to mine yesterday! Face is black and still updates to phone. Can’t see to start the GPS for work out

[ZeeMcDe]

This has literally just happened to my Fitbit, charge 2, in the last hour. White Vertical lines flashing up every few secs. I’ve then connected it to the charger to see if this would clear it and it hasn’t. Connected it to the app and it’s synced my steps, even the ones I couldn’t see. Unlike Richard. I’ve then cleaned it using a screen wipe and the little plastic square covering the chip in the back of the watch has just fell away in a few pieces. So I think the plastic or rubber has perished. The chip is now exposed but absolutely nothing on the screen display currently. 
In hindsight, I could tell there was something not quite right over the last two weeks as the digital display started showing a line gap. The heart rate monitor was also being intermittent. The display has since went from one line to about 5, until today, when it’s died completely. 

[ginal83]

I had plugged my charge 2 in this morning and went to put it on but no display. The app shows fully charged and synced. I tried the reset but still no display. Please help.