Charge 2 display not working

[sofiepharrell]

I was gifted my sisters old Charge 2. I already have a Flex 2.

I put the Charge 2 on charge last night and it had fully battery and was working this morning. I then tried to sync it with my phone and add it to my account.

This was successful and I had both the charge and the flex on my account.

My phones bluetooth was connected to the Flex 2 and so the Charge 2 said 'looking' on the app. So I told my bluetooth to forget my Flex 2 so that it would connect only to the Charge 2.

When I then looked back at the Charge 2 the screen had gone black and would not turn on, but the green lights underneath were still flashing.

Reading through the community posts I have put the Charge 2 into the charger and help down the power button for 10-15 seconds. I have done this three times as suggested. This has done nothing. I have held it down for even longer and still nothing.

I have cleaned the prongs on the charger and the connection on the watch.

I have done what one user suggested and help the power button for 4 seconds then a 1 second break, 3 times. This did not work.

Any new suggestions would be appreciated.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @sofiepharrell thanks for your post, welcome to the Community Forums!

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before to posting, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.