Charge 2 does not vibrate when I get notifications.

[KF13]

My Fitbit Charge 2 that I got for Christmas is excellent! It’s just that when I get notifications, the watch does not vibrate. Does anyone know any solutions plz??

Moderator edit: format

[MarreFitbit]

Hey there @KF13, welcome to the Fitbit Community!  While reading your post I was wondering if you get the notifications but your tracker doesn't vibrate or you don't even get notifications at all? Do you have alarms set? Have you felt the vibrations? The reason I'm asking this is because I want to know if only the notifications are the ones that are not working or the vibration motor in general. So I can give you more specific instructions.  

In the meantime, let me share with you that the Charge 2 has a quick toggle for notifications to turn them on or off. Press the side button for a couple seconds until the screen displays "Notifications" On or Off - use the switch to toggle between Off and On.  If that accidentally gets set to off, you will not receive any notifications.

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. 
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
• The app that should send the notification can't do so. 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

If you've reviewed the list above and can't get notifications to work, force quit the Fitbit app and reopen it to sync your Fitbit device.

Notifications should work as expected after your device syncs. If they don't, continue with the following steps:

1. From the Fitbit app dashboard, tap the Account icon >  your device image.
2. Tap Notifications.
3. Turn off all notifications
4. Turn off Bluetooth on your phone.
5. Restart your phone.
6. Restart your Charge 2.
7. Open the Fitbit app and turn notifications back on.
8. Sync your phone.

Looking forward to your response! 

[Suchita]

Hello I have the same problem. I usually mainly for being alerted about calls.

I recently switched from iphone to huawei. While using the iphone it didn't vibrate sometimes when receiving a call. But since I switched it doesn't vibrate at all when I receive calls. I tried the restart options that you listed, but that didn't help. I also use it as an alarm in the morning and then it vibrates.

Any ideas what else could be the problem?